
Liz McQue - Chief Executive

Now and in the coming years, many line managers will be asked to deliver services to the same high standards, but with limited, or greater pressure on resources. Managers need to be able to achieve the best from the team, often in a post-redundancy or restructuring environment; ensuring that morale and motivation are maintained, stress is effectively managed, and the well-being of all is preserved - these things are key to meeting demanding service objectives, and to avoiding employment disputes.
Performance management is an essential part of a manager's role to improve and sustain individual and team performance. At times when there may be greater pressure on the team, it is vital that managers develop or refresh the skills, tools and techniques which will enable them to lead in a fair and consistent manner. Managers can learn how to inspire and motivate, how to manage stress in themselves and their team members, how to approach under performance and how to avoid or handle accusations of bullying or harassment.
Impact/outcomes
By attending this course you will be able to:
Programme
Who should attend
This course is designed for managers and supervisors who are tasked with leading and managing a team, especially through and after periods of organisational change.