providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Caring for Your Customers
- Category: Personal/Core Skills
- Date: No current presentations
- Times: 9.30 - 4.30
Event details: To provide an opportunity for front line staff to discuss and develop the skills required when dealing with customers. On the course you will identify the personal skills required in providing quality service: assess the impact of communication on customer perception of the service/organisation; identify the skills required to deliver good customer service and discuss how to successfully handle difficult and abusive callers.