Choose How You Communicate

Event details:

• The single most important skill you have to have in business is to be able to communicate effectively with colleagues and customers. 
• But - do you really understand the effectiveness - or otherwise - of your own communication style? 
• Have you a range of communication techniques available to you and know how and when to use them? 
• Do you know the real barriers to successful communication? 
• Are you communicating effectively 100% of the time?

In the current financial climate it is going to be more important to keep the customer you have and to encourage new customers to come to you. With exquisite communication skills you can keep existing customers and attract new customers to your business. During the workshop you'll look at what works about the way you communicate and what gets in the way of you being a more effective communicator. There will be a range of tools and techniques to help you be more adept and self-assured. This is a practical day filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others.

Further details: Content:

• How to accurately interpret how someone is thinking and feeling 
• Introduction to a variety of rapport-building techniques 
• Discover your favoured channel of communication 
• How to detect the appropriate language to use with your customer 
• How to use word power 
• Gain greater insight into the thinking patterns of others

Outcomes: You will discover your favoured channel of communication and be able to adapt your style with others who have a different style from you. You will increase you ability to gain immediate and long lasting rapport and gain greater insight into the thinking patterns of others.

Who should attend: Anyone wishing to improve their communication skills.

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