providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Dealing with Difficult People and Situations
- Category: Personal/Core Skills
- Date: No current presentations
Event details: Do you sometimes find people and situations challenging and difficult to manage? If so this course can help you.
Further details: This course explores causes, behaviours and consequences. Those who attend will be given strategies and techniques for handling difficult situations effectively by understanding how behaviour leads to aggression. You will also learn how to apply calming and assertiveness techniques to challenging situations.
Who should attend: Anyone who deals with difficult and challenging situations.