
Liz McQue - Chief Executive

This course will enable you to understand the reason why bosses need assistants and...; describe what makes an effective assistant; explain why different bosses have different styles of working and...; list ways to work effectively with different styles; use techniques to help resolve problems and improve decision making; use techniques to plan their time, their diaries, their desks and those of their bosses effectively; use effective techniques to manage paperwork, email and the telephone; explain how to call a meeting, draw up an agenda and follow-up; use techniques to communicate effectively - making a good impression, asking questions and listening.
Ask yourself: why bosses need assistants; different bosses - different working styles; working confidently with multiple bosses; resolving problems and improving decision making; how organised are you and your boss; effectively managing paperwork, email and the telephone; effective communication; planning meetings and agendas; planning for your future.
Who should attend: Executive Assistants/Senior Secretaries/PAs.