Supervisory Skills Development

Managing performance at the point of service delivery has always been important. The way supervisors manage performance can have a significant impact upon on quality, motivation, and ultimately customer satisfaction.

Budgets and reduced employee numbers make effective performance by supervisors essential.

This course gives supervisors the opportunity to reflect on their performance and identify ways to improve.

Impact/outcomes

By the end of the programme participants will have:

• Identified the core elements of the Supervisor's role
• Examined their communication skills and analysed their effectiveness
• Discussed the principles of effective performance management
• Examined their style of leadership and it's appropriateness in the workplace

Programme

Role of the Supervisor:

• Expectations & responsibilities
• Taking the lead:
• Examining differing leadership styles and applying those styles within the workplace
• Achieving results through people:
• Managing performance
• Motivating individuals
• Principles of coaching and feedback
• Communication Skills:
• Identifying barriers and improving communication
• Assertiveness Skills
• Team Skills:
• Components of an effective team
• How supervisors can cultivate team effectiveness and working
• Action Planning:
• Identifying areas discussed during the day which they wish to take forward to develop further

This course can be delivered as a practical introduction to management for new or aspiring assistant managers or assistant team leaders who may later wish or be able to attend the ILM programme.

Who should attend: existing, new and potential supervisors