providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Dealing with Difficult People and Situations - for Female Councillors
- Category: Councillor Development and Governance
- Date: No current presentations
- Times: 10.00 - 1.00
- Venue: North West Employers, Manchester
Do you sometimes find people and situations challenging and difficult to manage? If so this course can help you.
Difficult situations can be challenging to manage and take up a great deal of time. This course for female councillors explores causes, behaviours and consequences. Participants will be given strategies and techniques for handling difficult situations effectively.
The course provides an opportunity for female councillors to review and develop their skills in dealing with difficult people and situations.
Impact/outcomes
By the end of the event participants will have:
- Identified the primary causes and behaviours that create difficult situations for councillors
- An understanding of how their own behaviour can impact in difficult situations.
- Been given assertive and other techniques to calm and take control of difficult situations
- Completed a personal action plan.
Programme
Welcome and Introductions
Problem people, locations and situations
Understanding causes, behaviours and consequences
Assertiveness and calming techniques
Action plans and course evaluation
This course explores causes, behaviours and consequences. Female councillors who attend will be given strategies and techniques for handling difficult situations effectively by understanding how behaviour leads to aggression. You will also learn how to apply calming and assertiveness techniques to challenging situations.
Who should attend: Female councillors