providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Holding Effective Surgeries and Managing Case Work
- Category: Councillor Development and Governance
- Date: No current presentations
- Times: Half day
Balancing your councillor role, personal life, meeting your constituents and handling case work is difficult to say the least.
By attending this course councillors will establish a meaningful balance between their councillor role and own life by examining successful ways to engage face to face with constituents and how to effectively handle casework.
Impact/Outcomes
By the end of the session participants will:
- Identify a range of ways in which to communicate effectively with residents and local groups including hard to reach groups
- Consider possible problems and pitfalls
- Identify strategies to overcome problems and pitfalls
- Identify and use appropriate support mechanisms
- Identify a number of strategies for effectively managing their casework
- Provide effective response to their casework
- Be able to deal safely with difficult situations and people
Programme
- Surgeries Yes or No?
- Planning and support
- Hard to reach Groups
- Effective Casework
- Keeping safe
- Consolidation exercise
Who should attend: New councillors or anyone wanting to refresh their skills or discuss new approaches.