Tackling Unproductive Behaviours - 'Beyond Conversations'

Don't just have conversations - have courageous conversations...

Conducting difficult conversations about things like poor performance, inappropriate behaviour and negative attitudes are not things any of us look forward to. However, in the current economic climate there is going to be an increasing need to have courageous conversations and to manage them well.

In 2010, 500 managers were asked whether, in the last 6 months, they had put off having a conversation with a colleague or a member of staff - 99% said that they had.

So what is it that makes a conversation difficult and how can we develop the skills to handle them effectively? One of the most commonly cited reasons for not having the conversation was the fear of doing it badly and therefore making the situation worse.

This workshop will review the reasons why we put off having these conversations and will provide practical ways to prepare and handle those critical encounters.

By the end of the session participants will be able to:

• Recognise some of the barriers to meaningful conversations
• Deliver timely feedback in a non judgemental way
• Identify the three questions that are key to preparing for difficult conversations.
• Use a structured framework to conduct the conversation.
• Identify different ways to deal with defensive reactions

Who should attend: Middle, senior managers and leaders from all sectors.

 

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