A Manager's Role in Managing Stress

There is an old Chinese proverb that says: "In order to fight the battle we first have to know who the enemy is"

This course aims to de-mystify the world of stress. It aims to equip managers with the knowledge, skills and attitudes to combat these ever increasing phenomena of working life.

Stress a six letter word that has a firm place in modern language. One conservative estimate has put the cost to British industry at £26 billion a year in terms of lost hours, accidents and sub standard work (NB - One recent organisation we worked with, employing 950 people, found that the cost of direct stress, classified as shingles, stress, anxiety, blood pressure, migraines to be costing them over £255,000 per year).

In addition the litigation culture that is now an engrained aspect of British life has seen Personal Injury Claims in excess of £300,000.

Impact/outcomes

By the end of the course participants will be able to:

• Understand the effects of stress on the organisation, team and individual
• Recognise the symptoms and cause of stress (risk assessment)
• Identify and choose a range of methods to manage organisation, team and individual stress
• Build appropriate support mechanisms for managers to counteract the effects of stress

Programme

Definitions of Stress

• What is stress?
• Cause and effect
• Physiological effects of stress
• Psychological effects of stress
• Effects on morale

Recognising Stress and its Causes

• Life events and its effects
• Personality types
• Locus of control
• Coping with life stress
• Social support network - home/work
• Vulnerability profile
• Cognitive distortions
• Coping strategies
• Healthy lifestyles and relaxation

Recognising Stress in the Workplace - Organisational and Team

• Symptoms and Causes
• Stress Audits
• Risk Assessments
• Stress Related illnesses
• Sickness monitoring
• Leadership style and culture

Work Hazards and Stress

• Physical hazards
• Working conditions

Effective Stress Management Strategies

• Organisational Policies to combat stress
• Introducing Wellness Programmes
• Employee Assistance Programmes
• Positive Action Training
• Staff Development Reviews
• Teamworking
• Stress Mapping
• Conflict resolution strategies
• Counselling

Primary, Secondary and Tertiary Interventions

• Primary Interventions - Preventative Action
• Secondary Interventions - Prompt Detection and Management
• Tertiary Interventions - Rehabilitation and Recovery

Employers Liability

• Health and Safety Executives Management Standards
• The Legal Position and Liability

The course will be essentially participative but does operate from a well researched and up to date theoretical background. It uses participants' experiences of the organisation as a tool for learning and looks to make the organisation, team and individual more effective.

NB - As part of the service there is a telephone link line for participants to call to discuss any issues that may have arisen from the course.

Waiting List

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