Bullying and Harassment - Prevention

Managers play a vital role in preventing bullying or harassing behaviour in the workplace. In leading by example, setting the parameters of acceptable behaviour, addressing problems immediately, being alert to signs of bullying or harassment, and following the organisation's policies and procedures, they can help to ensure that unacceptable conduct is prevented. Team members are thereby fully appraised of behavioural expectations, and the organisation can protect and promote the health and well being of staff. Additionally, it is important that managers are fully trained in this area should a formal complaint be raised.

Impact/outcomes

By the end of the programme participants will:

• Be aware of the organisation's policy and procedures, the legal framework and relevant case law
• Be able to describe the types of behaviour or incidents which may constitute bullying or harassment
• Have considered the difference between good performance management and bullying
• Have considered the effects of bullying or harassment on individuals
• Have considered the manager's role in preventing bullying and harassment and have reviewed their own management practice, by working through case studies

Programme

• General principles
• The organisation's policy and the legal framework
• Defining and identifying bullying and harassment
• Effects of bullying and harassment
• Performance management or bullying?
• Responsibilities of the manager
• Preventing bullying and harassment
• Review of own management practice
• Personal action planning

During the course case studies are used to enhance learning.

Who should attend

This course is designed for all managers and other individuals who are required to carry out investigations into matters relating to dignity at work. These will specifically include complaints of harassment or bullying by colleagues or third parties, such as service users or other members of the public.