providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
HR - Investigation Skills - 2 DAY Course
- Category: Management/Leadership Development
- Date: No current presentations
As HR resources are centralised or become increasingly stretched, HR teams are required to devolve greater responsibility to line managers to conduct investigations. It is therefore vital that managers develop or refresh the skills, tool and techniques which will ensure that investigations are conducted fairly.
Additionally, complaints to Employment Tribunals continue to rise, and managers must be properly trained and equipped to defend their investigations and the associated findings, should a case proceed to Tribunal hearing.
Impact/outcomes
By the end of the programme participants will:
- Be able to link the organisation's policies and the legislative framework governing investigations, with the practical skills needed to conduct thorough investigations
- Have discussed and be able to describe the role of the investigator and understand the possible outcomes of the investigation by working through case studies
- Have developed and practised interviewing skills by taking part in practice investigation interviews
- Understand the purpose, required structure and content of the investigation report and associated documentation
Programme
- The organisation's policies and procedures
- Legal background
- Defining and identifying disciplinary and capability issues, bullying, harassment etc
- Role, remit and responsibilities of the investigating officer
- Planning, preparing and structuring interviews
- Investigation and interviewing skills & techniques
- Evaluating evidence
- Interviewing skills preparation
- Skills practice
- Feedback from skills practice
- Note taking, record keeping
- Statements
- Layout, format and style of investigation reports
- Presenting the case
- Review and questions
During the course case studies will be used to enhance learning.
Who should attend
This course is designed for all managers and other individuals who are required to carry out investigations into HR related matters. These might include disciplinary and capability investigations, grievances, complaints of harassment or bullying and complaints against staff from service users.