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Liz McQue - Chief Executive
Countering Conflict and Being Assertive Using Transactional Analysis
- Category: Management/Leadership Development
- Date: No current presentations
- Times: 9.30 - 4.30
Event details: Attendance on this Workshop offers the following benefits:
- Enabling the understand your reactions and responses
- Enabling the understanding of others
- Offering new options for resolving difficulties
- Showing how to give and receive feedback
Further details: Facilitator: Anita Mountain is the only person in the UK with qualifications in both psychotherapy and organisational fields, and one of four people in the UK who has achieved the status of TSTA in the organisational field of TA.
Further details: This two-day workshop offers the opportunity to develop an understanding of, and strategies for:
- One to one conflict
- Team conflict
- Organisational conflict
- How to be assertive
When at work we deal with people everyday. How these interactions go depends upon what we believe about ourselves, others and life. Some of us may find it difficult to say "No" to someone, even if we are snowed under with work, or we may feel bad if we need to pass on bad news to people. We may even lose sleep if we are anxious about how to deal with certain situations. How we handle a situation will affect the practical output as well as emotional outcome.
Conflict in the workplace between individuals, groups, teams or departments directly affects the functioning of the organisation through:
- Delayed action
- Depressed output
- Low morale and de-motivation
All major contributors to needless stress, dissatisfaction and higher costs. In summary this workshop aims to develop an understanding of the ways in which we may stop ourselves being assertive as well as some concepts and ideas for how to change so that should conflict arise we know how to deal with it. Using TA concepts to provide a foundation of understanding we will commence the workshop with looking at individual responses before moving on to team and organisational conflict. We will celebrate difference, develop strategies which avoid win-lose confrontations and encourage beneficial win-win outcomes through the development of understanding and assertiveness skills.
Objectives In summary you will learn to:
- Develop an understanding of your own responses
- Develop positive relationships and build teamwork
- Look for the underlying rather than the presenting issue
- Defuse anger
- Develop positive self-talk to stay calm and focussed
- Ensure that you are part of the answer rather than part of the problem.
Who should attend: If you are a manager of a team or department or struggle with knowing what to do when there is conflict then this workshop will be of assistance.