providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Interviewing Skills
- Category: Management/Leadership Development
- Date: No current presentations
- Times: 9.30 - 4.30
Event details: Content: Communication Process, Attitudes/Approach to the public, Body Language, Interviewing Process, the Structure of Interviews, Listening Skills, Questioning Skills, Customer Care Policy
Further details: By the end of the programme participants will:
- Be more efficient in giving and receiving information from the public, and have enhanced their listening and questioning skills and techniques.
- Be able to describe the communication process and the barriers which prevent effective communication.
- Have considered the impact officers have on individuals considering attitudes, approach and body-language.
- Have discussed and have a clearer view of the 'Customer Care' policy to be adopted.
- Have identified ways of dealing with difficult interviews.