Listening to Your Staff

Really effective listening makes staff feel worthy, appreciated, interesting and respected. Ordinary conversations emerge at a deeper level as do our working relationships with people. When we listen we foster the skills in others by acting as a model for positive and effective communication. In the world of business, listening saves time and money by preventing misunderstandings and costly mistakes. Listening is one of the most important skills a manager can have - how well you listen will have a major impact on both your effectiveness and that of your staff.

We listen to obtain information, we listen to understand, we listen for enjoyment, we listen to learn. Given all this listening we do you would think that we would be good at it. In fact, we only remember around 25% of what we hear - that means in a 10 minute interview with one of your staff you have only paid attention to just over 2 minutes of it. Dismal!

Impact/Outcomes

By the end of the course you will have:

• Identified the skills, knowledge and behaviours necessary for Active Listening
• Established the correct environment in which to practice Active Listening
• Developed the basic counselling skills for effective appraisals and development reviews

Programme

• How well do I listen?
• Skills, knowledge and behaviours for Active Listening
• Setting Boundaries
• A Model of Active Listening
• Applying the Principles of Counselling in the Workplace
• Review and Closure

Who should attend

Managers/Supervisors who need to develop their counselling skills for managing performance appraisals and development interviews with their team.

 

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