Conflict Resolution in Teams

As many organisations continue to restructure work, teams conflicts in teams will grow. Such conflicts arise from differences in working practices, perceptions of power, beliefs, values, attitudes and key behaviours. It is estimated that two people in conflict in team can affect up to sixty other colleagues. The role of conflict in work teams will always be determined by the manner in which it is managed.

Many people view conflict as a negative, or something to be avoided. Yet conflict, differences or disagreements are a result of people working together and are as natural as cooperation. Also without conflict, teams can become complacent and not perform at optimum levels. The challenge then becomes how should the team and manager prepare for this stage of their existence and how should the manager facilitate through this.

Successful managers can effectively manage conflict. This ability is considered a core competency and is required of managers who want to grow and advance.

Impact/outcomes

By the end of the course participants will be able to:

• Describe the stages of team development
• List the building blocks of an effective team
• Identify the nature of conflict in teams
• Define the types of conflict resolution strategies and identify how each manifests itself within the team
• Identify why team members struggle with conflict
• Describe and apply techniques to manage conflict within the team
• Choose the appropriate intervention to create a highly functioning team

Programme

• Stages of team development
• Building blocks of an effective team
• Understanding conflict
• Causes of team conflict
• Symptoms of team conflict
• Addressing team conflict
• The tools and interventions to deal with conflict
• Action Planning and closure

Who should attend

Anyone involved in conflict resolution including Managers, HR Advisors and Trade Union Officials

 

 

 

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