providing a network of support, advice and consultancy services on all people matters
Liz McQue - Chief Executive
Mediation Skills for Councillors
- Category: Councillor Development and Governance
- Date: No current presentations
- Times: 9.30 - 4.30
- Venue: North West Employers, Manchester
In one sense mediation is no big deal. People have been mediating for as long as people have been fighting and most of us pick up mediation skills form our everyday experiences. In another sense mediation has only become commonplace outside of labour and international disputes. In the UK using mediation for organisational, community, public or personal disputes is still a fledgling concept. This course presents mediation as a structured process which is designed for resolving those conflicts which arise for Councillors in the community, the Council and between other parties for which they have responsibility.
Impact/Outcomes
By the end of the course you will be able to:
Identify how mediation works
Recognise the difference between mediation and other forms of conflict
Describe what mediation can and cannot do
Explain the skills associate with mediation
Describe the process of mediation
Programme
Welcome and Introduction
Understanding Conflict
The skills, knowledge and behaviours of an effective mediator
Mediation and other forms of Conflict Resolution
What mediation can and cannot do
The Mediation Process
Closure and next steps