Conflict Management Level 2 - City and Guilds Certificate

This scenario-based accredited programme is designed to help Councillors and Officers develop essential skills and techniques necessary to deal with conflict safely and professionally.

What's in it for you?

• Gain a Level 2 Qualification in Conflict Management
• Feel safer and confident at work and in the community to deal with conflict effectively
• Understand legislation, issues and terms
• Opportunity to network with people working in other areas and share best practice

What's in it for your organisation?

• Safer working environment with less injuries and personal safety problems
• Diffuse potential conflict situations and minimise complaints
• Attendees qualified to accredited standards with a level 2 certificate

By the end of the course you will be able to...

• Understand policy, risk assessment and personal risk assessment
• Identify the warning signs of conflict escalation
• Understand and avoid conflict situations
• Identify methods to diffuse high risk conflict
• Deal with post incident responsibilities and learning from events

What's involved? 

An interactive, scenario based learning programme with practical exercises, theory and research based learning and group activities.

• Online assessment
• Supporting handouts and reference resources
• Lunch and refreshments included

Duration 1.5 days

Aimed at:

Those Working and Managing in Neighbourhoods eg Councillors and Officers.

The cost of the 1.5 day programme includes Workbooks, Enrolment with City and Guilds, Certification and Verification.

Waiting List

Contact Us