Conflict Management Level 2 - City and Guilds Certificate
- Category: Accredited Programmes
- Date: No current presentations
- Times: 9.30 - 5.00
- Cost: £235 members of NWE & NNW/£305 non members + VAT
- Venue: North West Employers, Manchester
This scenario-based accredited programme is designed to help Councillors and Officers develop essential skills and techniques necessary to deal with conflict safely and professionally.
What's in it for you?
- Gain a Level 2 Qualification in Conflict Management
- Feel safer and confident at work and in the community to deal with conflict effectively
- Understand legislation, issues and terms
- Opportunity to network with people working in other areas and share best practice
What's in it for your organisation?
- Safer working environment with less injuries and personal safety problems
- Diffuse potential conflict situations and minimise complaints
- Attendees qualified to accredited standards with a level 2 certificate
By the end of the course you will be able to...
- Understand policy, risk assessment and personal risk assessment
- Identify the warning signs of conflict escalation
- Understand and avoid conflict situations
- Identify methods to diffuse high risk conflict
- Deal with post incident responsibilities and learning from events
What's involved?
An interactive, scenario based learning programme with practical exercises, theory and research based learning and group activities.
- Online assessment
- Supporting handouts and reference resources
- Lunch and refreshments included
Duration 1.5 days
Aimed at:
Those Working and Managing in Neighbourhoods eg Councillors and Officers.
The cost of the 1.5 day programme includes Workbooks, Enrolment with City and Guilds, Certification and Verification.
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